Returns & Refund Policy

Last Updated: September 1, 2026

At GAP BUILD MART, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will assist you with the applicable return or replacement process.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • The product received is damaged during delivery.
  • The product is defective or has a manufacturing issue.
  • The wrong product or variant was delivered.
  • The order is incomplete or missing an item.
  • The product does not match the ordered specifications.

Products must generally be unused, undamaged, and in their original packaging, along with all accessories, manuals, and applicable documentation.

2. Products Not Eligible for Return

Returns may not be accepted for:

  • Products that have been used, installed, modified, or damaged after delivery.
  • Products damaged due to improper handling, installation, or maintenance.
  • Customized or specially ordered products.
  • Products returned without their original packaging or accessories.
  • Products where the return request is made after the applicable return period.
  • Products specifically marked as non-returnable on the product page.

3. Reporting Damaged Products

Please inspect your order when it is delivered.

If the product is damaged, please contact us as soon as possible after delivery and provide:

  • Order number
  • Product details
  • Photographs of the product
  • Photographs of the packaging
  • A short video, where applicable

This helps us verify the issue and process your request faster.

4. Return Request

To request a return or replacement, contact our customer support team with your order details.

Once we receive your request, we may review the product information and supporting photographs or videos before approving the return.

Important: Please do not send products back without receiving return instructions from GAP BUILD MART.

5. Replacement

If the product is confirmed to be defective, damaged, incorrect, or otherwise eligible for replacement, we may provide a replacement product, subject to availability.

If the same product is unavailable, we may offer an alternative solution or refund, as applicable.

6. Refunds

Once a return is approved and the product has been received and inspected, the refund will be processed through the applicable payment method.

Refund processing times may vary depending on the payment provider or bank.

Any applicable delivery charges, return shipping charges, or other fees may be deducted from the refund where permitted by the applicable policy.

7. Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, dispatched, delivered, customized, or specially ordered may not be eligible for cancellation.

8. Return Shipping

For products confirmed to have been damaged, defective, or incorrectly supplied by GAP BUILD MART, return shipping arrangements may be provided according to the circumstances.

For other approved returns, return shipping costs may be the responsibility of the customer.

9. Product Installation

Products that have already been installed or used may not be eligible for return or replacement unless the issue is confirmed to be a manufacturing defect or another issue covered under the applicable policy.

We strongly recommend checking the product carefully before installation.

10. Exchange Policy

Where applicable, exchanges are subject to product availability and approval by GAP BUILD MART.

An exchange may not be possible for customized, used, installed, or non-returnable products.

11. Refund Delays

If your refund has been approved but has not yet appeared in your account, please allow additional processing time depending on your bank or payment provider.

If you still have not received the refund after the expected processing period, please contact us.

12. Changes to This Policy

GAP BUILD MART reserves the right to update this Returns & Refund Policy from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For return, replacement, or refund assistance, please contact:

GAP BUILD MART
D No. 10-2, 10-3, Sy. No. 90/4A1,
Ring Road, Motham Agraharam,
Hosur – 635126

Phone: +91 97427 41717
Email: gapbuildmart@gmail.com

GAP BUILD MART
Shop Easy. Build Smart.